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Terms of Service

Last updated: February 2026

1. Acceptance of Terms

By accessing or using The SEN Advocate website, client portal, forums, messaging, and related services (together, the "Services"), you agree to these Terms. If you do not agree, do not use the Services.

2. Description of Service

We provide SEN advocacy support and information services, including public resources, account features, client communications, document workflows, forum features, and billing tools such as quotes and invoices.

3. Accounts and Access

You are responsible for keeping your login details secure and for all activity carried out using your account.

You must provide accurate information and keep it up to date. We may suspend access if account information is false, misleading, or used in breach of these Terms.

4. Acceptable Use

You agree not to:

  • use the Services for unlawful, abusive, or fraudulent purposes;
  • upload malicious files or attempt to bypass platform security;
  • attempt unauthorized access to accounts, systems, or data;
  • post defamatory, harassing, discriminatory, or harmful content;
  • interfere with the normal operation of the Services.

5. User Content and Communications

You remain responsible for content you submit (for example forum posts, messages, and uploaded documents). You confirm you have the right to provide that content and that it does not infringe others' rights or applicable law.

You grant us a non-exclusive licence to host, process, and display your submitted content as needed to operate and support the Services.

6. Moderation and Enforcement

We may moderate, restrict, hide, or remove content (including forum and messaging content) where we reasonably believe it breaches these Terms, creates risk, or is otherwise inappropriate for the Service.

We may suspend or terminate accounts for serious or repeated breaches.

7. Document Uploads

Uploaded documents may be scanned for malware and processed through operational workflows (such as storage, sharing controls, and optional sync/summarization features where enabled). You must not upload unlawful or malicious material.

8. Quotes, Invoices, and Payments

Quotes and invoices are provided under the agreed scope of work. Unless agreed otherwise in writing, invoices are payable according to the payment terms shown on the invoice.

Public invoice links are secure token links. Anyone with the link may be able to view the invoice content, so links should be treated as confidential.

Online checkout endpoints may be enabled or disabled by configuration. Where card processing is enabled, third-party payment provider terms may apply.

9. Intellectual Property

The Services, including website content, branding, layout, and software, are owned by or licensed to The SEN Advocate. You may not copy, distribute, reverse engineer, or commercially exploit our materials except as permitted by law or written agreement.

10. Availability and Changes

We may modify, suspend, or discontinue any part of the Services to maintain security, compliance, quality, or operational performance.

11. Disclaimers

Content provided through the Services is for general information and service delivery support and does not constitute legal, medical, or financial advice.

SEN law and local authority practice can change. We do not guarantee that all public content is complete or current for every individual circumstance.

Except where required by law, the Services are provided on an "as is" and "as available" basis.

12. Limitation of Liability

To the extent permitted by law, we are not liable for indirect, incidental, or consequential loss arising from use of the Services. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded.

13. Privacy

Our Privacy Policy and Cookie Policy explain how we process personal data and use cookies or similar technologies.

14. Governing Law

These Terms are governed by the laws of England and Wales, and disputes are subject to the jurisdiction of the courts of England and Wales.

15. Contact Information

If you have questions about these Terms, please contact us:

Email: contact@thesenadvocate.com

Phone: 07356 077233

Address: 38 High Haden Road, Cradley Heath, West Midlands